FAQ and the boring stuff
## Shipping Policy
**Processing Time:**
Orders are processed within 2-7 business days. Please note that processing time may vary during peak seasons or due to high demand.
**Shipping Time:**
Shipping times vary depending on the destination. Estimated shipping times are as follows:
- Domestic (within the same country): 2-5 business days
- International: 7-20 business days
**Shipping Rates:**
Shipping costs are calculated at checkout based on the destination and weight of the items in your order.
**Tracking:**
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become available.
**Customs and Import Taxes:**
International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
## Return & Refund Policy
**Returns:**
We accept returns within 30 days of delivery for a full refund or exchange. Items must be unused, unwashed, and in their original packaging. Customers are responsible for return shipping costs.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage. We will arrange for a replacement or refund at no additional cost to you.
**How to Initiate a Return:**
To initiate a return, please contact our customer service team at [Your Contact Email]. Provide your order number and details about the product you would like to return. We will respond with instructions on how to proceed.
## Payment Policy
**Accepted Payment Methods:**
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Other payment options as provided at checkout
**Billing Information:**
Please ensure that your billing information matches the information on your payment method to avoid any delays in processing your order.
## Privacy Policy
**Personal Information:**
We collect personal information such as name, email address, shipping address, and payment details to process your orders and provide customer service.
**Data Security:**
We are committed to protecting your personal information. All transactions are encrypted and processed through secure payment gateways.
**Third-Party Services:**
We may use third-party services to fulfill orders and process payments. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
## Contact Us
If you have any questions or concerns about our policies, please contact us at:
- Email: pure.notions.co@gmail.com
We are here to assist you and ensure you have a positive shopping experience with Pure Notions.
**Processing Time:**
Orders are processed within 2-7 business days. Please note that processing time may vary during peak seasons or due to high demand.
**Shipping Time:**
Shipping times vary depending on the destination. Estimated shipping times are as follows:
- Domestic (within the same country): 2-5 business days
- International: 7-20 business days
**Shipping Rates:**
Shipping costs are calculated at checkout based on the destination and weight of the items in your order.
**Tracking:**
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become available.
**Customs and Import Taxes:**
International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
## Return & Refund Policy
**Returns:**
We accept returns within 30 days of delivery for a full refund or exchange. Items must be unused, unwashed, and in their original packaging. Customers are responsible for return shipping costs.
**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage. We will arrange for a replacement or refund at no additional cost to you.
**How to Initiate a Return:**
To initiate a return, please contact our customer service team at [Your Contact Email]. Provide your order number and details about the product you would like to return. We will respond with instructions on how to proceed.
## Payment Policy
**Accepted Payment Methods:**
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Other payment options as provided at checkout
**Billing Information:**
Please ensure that your billing information matches the information on your payment method to avoid any delays in processing your order.
## Privacy Policy
**Personal Information:**
We collect personal information such as name, email address, shipping address, and payment details to process your orders and provide customer service.
**Data Security:**
We are committed to protecting your personal information. All transactions are encrypted and processed through secure payment gateways.
**Third-Party Services:**
We may use third-party services to fulfill orders and process payments. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
## Contact Us
If you have any questions or concerns about our policies, please contact us at:
- Email: pure.notions.co@gmail.com
We are here to assist you and ensure you have a positive shopping experience with Pure Notions.